Altiris™ Software Management Solution 7.1 SP2 from. Symantec™ User Guide. The software described in this book is furnished under a license agreement and may Symantec™ ServiceDesk 7.1 SP2 Customization Guide. The software described in this book is furnished under a license agreement and may be used. Altiris™Deployment Solution 7.1 SP1a from Symantec™. User Guide. The software described in this book is furnished under a license agreement and may be used. Before you migrate from ServiceDesk 7.1 SP2 without upgrading your the Symantec Management Platform, see the Altiris™ IT. For videos and articles, join the Symantec sponsored ServiceDesk user group on see the Symantec™ Management Platform 7.1 SP2 Installation Guide.Table of Contents INTRODUCTION 2 HOME PAGE 3 Announcements 7 Personalize & Change Password 8 Reminders 9 SERVICE CATALOG 11 Raising a Service There should be a KBMigrationProcess workflow that ships with ServiceDesk. This process is covered in the User Guide, but not explained very well.
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